-You may have the option to extend your rental period if the trailer has not been reserved prior to you notifying us of this request. Please let us know as soon as possible if you would like to extend your rental period so we can promptly process your request if the trailer is still available and avoid potential conflicts with other customers.
-If you reserve your trailer by 2pm EST, you will be able to pick up on the same day by 6pm EST. We require a 4 hour turnaround buffer after your booking to ensure all instructions have been sent to you for proper check-in/out procedures for self-service before your arrival. We work very hard to provide excellent, convenient service and make sure we can accommodate everyone within reason. We ask that you give us a call or shoot us a text when your timelines are pressing so we can best strategize accommodating your specific situation the best we can.
-Yes we do! Hitchley is a Limited Liability Company registered with the State of Indiana and carries all necessary insurance coverage.
-Please keep in mind that this does not waive the requirements stated in FAQ question “What requirements do I need to rent a trailer?” in any circumstance.
-You can reserve your trailer by clicking on the yellow “Book Now” button at the top of the page, selecting your desired pickup & dropoff dates/times, selecting your trailer, and then following the checkout instructions that follow until you receive a confirmation. If you have trouble booking your reservation or need assistance, feel free to give us a call or text at 812-262-1632.
-Security deposits will be promptly returned upon verification that there is no equipment missing or
new damages to the trailer. We verify the condition and equipment quickly after return. Allow a few
business days for the bank to process the refund to your account.
-If anything happens to the trailer while you’re using it—whether it’s a mechanical issue or accidental damage—just give us a quick heads-up as soon as you can. We know things don’t always go as planned, and we’re here to help. Depending on what happened, we’ll figure out the best way to handle it. Some situations may involve immediate repair or replacement costs of your responsibility, so it’s a good idea to check out the rental agreement for details. Your prompt communication helps us keep everything transparent and in great shape for the next renter!
-First, please contact us immediately if you believe you will have a late return. Second, we understand that things happen and do not always go according to plan. We allow a 2 hour grace period for this reason to accommodate unforeseen circumstances. However, if the trailer is not returned to us within this grace period, you may be subject to additional charges until it is returned. We prefer not to be put in this position to enforce additional charges, but please understand that other customers are relying on us to have the trailer ready for them promptly at their scheduled time.
● 25 Years of Age
● Valid Drivers License
● Valid Auto Insurance for the TOWING VEHICLE
● Valid Credit/Debit Card
● Signed Rental Agreement (electronically at checkout)
-Please reference the ‘Specs’ listed on the “Rentals” page for this information and everything else you need to know to ensure the trailer is the right fit for your needs!
-After booking your trailer, we will provide you with pickup instructions approximately 24 hours prior to your scheduled arrival to ensure a smooth and reliable self-service experience. This will include the exact pickup location in Farmersburg, IN, the code to unlock the trailer, how to verify the trailer condition upon arrival, and how/where to return the trailer. Following these instructions will help ensure your self-service experience is as easy as possible!
Yes! Some of our trailers have the owner’s manual already inside the storage box and/or cargo area for quick access. If your trailer rental does not have one physically included, you can access those resources right here!
-15.4k Dump Trailer: https://libertytrailers.com/Liberty-Owners-Manual
-20ft Car Hauler: https://pjtrailers.com/pj_trailers_owners_manual
-16ft Utility Trailer https://libertytrailers.com/Liberty-Owners-Manual